FAQ
Some answers to common questions
How We Can Help
Need support now with questions on your application or the Grove Island Student Village. Get in touch if you can’t find an answer below.
How do I apply for on campus accommodation?
When can I check in?
Check in to Grove Island for the 2022/2023 Academic year is September 2nd 2022
What are the reception opening hours?
Regular office hours during the academic year are as follows:
8am to 4pm Monday to Friday
Security staff on site in office as follows:
4pm to 8am Monday to Friday
8am Saturday to 8am Monday
Who will meet me at the village?
Where do I get my key?
Can I check in if I have not yet paid my rent?
How far away is Grove Island Student Village to LSAD?
Is my deposit part of my rent?
How is my damage deposit refunded?
What is the cancellation policy?
Cancellation following check in date:
If you cancel your booking following the check in date, you will forfeit your booking deposit in full and be liable for the full contractual fees.
Cancellation following occupancy:
If you cancel your booking in writing, having moved into the accommodation, your full damage deposit will be retained and you will be liable for the full contractual rental fees.
Please note: Should you make an application for a full academic year place with us and cancel mid-way through your stay, you will lose your full deposit, be liable for the full year rent and will be unable to apply for accommodation with us in the future.
What if I change my mind or find alternative accommodation? Do I get my deposit back?
New students who cancel prior to 31st of July 2022 will be refunded in full.
Cancellation after that date will result in total loss of deposit.
Current students who cancel prior to 31st of July 2022 will be refunded in full pending a room inspection and no outstanding rent.
Cancellation after that date will result in total loss of deposit.
What should I bring for my room?
Mattress protector is provided for each bed, (return to reception if they wish to purchase their own)
Duvet
Pillows
Bed linen, towels etc
Toiletries
The majority of the bedrooms have single beds.
There is a limited number of double beds, allocations are random.
Any student who is allocated a double bed will be notified so they can purchase the correct size duvet etc.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with a bin, hoover, mop and mop bucket, microwave, kettle, toaster, hob, oven, refrigerator & freezer.
Note: Television/TV Licence or Channels not provided.
Is there somewhere to park my car?
Where is the Grove Island located in relation to the city centre? Can I walk there?
Are the rooms insured?
How do I know where I will be living and with whom?
When will I get my deposit refund?
End of year refunds are normally completed 6-8 weeks after the check-out date in the lease agreement.
Contact Us
Don’t be shy. Reach out and we’ll answer any questions you might have.